Privacy Policy

North Shore Electrical & Automation respects your privacy and handles personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Information we collect

When you submit an enquiry we collect the details you provide — name, email, phone, address and your message — so we can respond and provide our services.

We measure visits to our site for everyone, anonymously, with our own first-party analytics: pages viewed, time on page and how far you scroll, which buttons, phone numbers and forms you use (for a form, which step you reached and which fields you filled in or left empty — never what you typed), the referring site, whether you arrived from one of our ads (and which campaign and keyword), general device type and an approximate city (derived from your connection, not stored as your IP address). Without your consent this sets no cookie: it keeps a random visit number in your browser tab’s session storage, which your browser deletes when you close the tab, so it can’t recognise you if you come back and isn’t linked to any enquiry you send.

With your consent, we also set a first-party cookie so we can tell a returning visitor from a new one and, if you send us an enquiry, connect it with your earlier visits. Apart from the Google Ads measurement described below, we do not use third-party advertising trackers, and we do not sell your data.

Our chat

Some of our pages have a chat that answers common questions. What you type in it, and its answers, are saved with the page you were on and whether you were on a phone or a computer — not your name, address, IP address or a cookie — so we can see what people ask and improve the answers. Please don’t type personal details into the chat; to book, use the booking form or call us.

Consent

The analytics cookie, and the link between your visits and your enquiry, happen only after you click “Accept” on our cookie banner. If you click “Accept necessary only”, only the anonymous measurement described above is kept. You can change your mind at any time by clearing your browser cookies for this site.

Ads and how you found us

If you arrive by clicking one of our ads or a link that names a campaign, we keep a small first-party cookie recording that reference (for example the ad click ID and campaign name) for up to 90 days. It records nothing about what you do on the site and is only read if you send us an enquiry, so we know which ad or campaign it came from.

If you came from a Google ad and your enquiry goes on to become a quote or a job, we tell Google Ads that the click led to an enquiry or a job, with its value. We send only the click reference, the kind of result and when it happened — never your name, email, phone number or address.

We also use Google Ads’ conversion tag, which sets Google cookies. It tells Google Ads when a visitor sends us an enquiry or taps our phone number, so we can see which ads work. It is set to measurement only: we don’t use it to build advertising audiences from our visitors. It runs for every visitor; the choice on our cookie banner covers our own analytics, described above.

How we use it

To respond to enquiries and quote and carry out work; to improve the website and our services; and, if you become a customer, to manage your job in our customer records. If you contact us after browsing, we may link your enquiry to your earlier visits so we can serve you better — this information is only visible to us.

Retention

Enquiry and customer records are kept as long as needed for our business and legal obligations. Raw analytics events are retained for up to 14 months and then deleted.

Your rights

You can ask us what personal information we hold about you, request corrections, or ask us to delete it. Contact us and we’ll action reasonable requests.

Contact

North Shore Electrical & Automation — info@cyncelectrical.com.au · 0422 253 379